Resource List

TORONTO SENIOR & DISABILITY SUPPORT RESOURCES

 

Government Programs · Non-Profits · Crisis Lines · Community Organization

 

About this resource guide:

​

ProvideUcare Placement Agency has compiled this guide to help seniors, people with disabilities, and their families navigate the support available in Toronto. These resources are from government programs, non-profit organizations, and community groups most are free of charge.

Need help finding the right program for your loved one?  Call us: (647) 564-7484  we are happy to help you find the right fit.

 

 

SECTION 1 — FEDERAL GOVERNMENT PROGRAMS

 

Health & Home Care

Ontario Health atHome (OHaH)

Free government-funded home care for eligible Ontarians — including PSW services, nursing, physiotherapy, and occupational therapy. If your loved one has been assessed and approved, they may qualify for funded hours delivered by an agency of their choice.

Phone:  310-2222

Website:  ontariohealthathome.ca

Formerly known as Home and Community Care Support Services (HCCSS)

 

 

Self-Directed Care (SDC) / Family-Managed Home Care (FMHC)

A program under Ontario Health atHome that allows eligible clients and families to choose and manage their own caregiver — including through agencies like ProvideUcare. Particularly relevant for clients with language barriers, complex needs, or extraordinary circumstances.

Phone:  310-2222

Website:  ontariohealthathome.ca

Ask your Ontario Health atHome care coordinator about eligibility

 

 

Income & Financial Support

 

Old Age Security (OAS)

A monthly payment available to most Canadians aged 65 and older — regardless of work history. One of the most important and most missed benefits for newcomer seniors.

Phone:  1-800-277-9914

Website:  canada.ca/old-age-security

 

 

Guaranteed Income Supplement (GIS)

An additional monthly tax-free benefit for low-income seniors who receive OAS. Many eligible seniors do not apply — families should check eligibility every year.

Phone:  1-800-277-9914

Website:  canada.ca/guaranteed-income-supplement

​

Canada Pension Plan (CPP)

A monthly taxable benefit based on how long a person worked and contributed to CPP. Also includes disability benefits, children's benefits, and survivor's pension.

Phone:  1-800-277-9914

Website:  canada.ca/cpp

 

Canada Disability Benefit (CDB)

A federal benefit for working-age Canadians with disabilities. Ontario has confirmed that CDB income will not reduce ODSP payments — eligible residents can receive both.

Phone:  1-800-206-7218

Website:  canada.ca/disability-benefit

 

 

Veterans Affairs Canada (VAC)

Home care funding, personal support, and health benefits for eligible Canadian veterans and their families. Can fund caregiver services through approved agencies.

Phone:  1-866-522-2122

Website:  veterans.gc.ca

ProvideUcare is pursuing registration as an approved VAC service provider

 

 

SECTION 2 — PROVINCIAL GOVERNMENT PROGRAMS (ONTARIO)

 

Disability & Social Support

​

Ontario Disability Support Program (ODSP)

Monthly income and employment support for Ontario residents living with a physical or mental health disability expected to last one year or longer. Covers basic living expenses, drug benefits, dental, and vision care for eligible clients and families.

Phone:  1-888-789-4199

Website:  ontario.ca/odsp

ODSP rates are tied to inflation and adjusted annually in July

 

Ontario Works (OW)

Financial and employment assistance for people in financial need while they look for work. Can be a pathway to ODSP for clients whose disability is newly diagnosed.

Phone:  416-338-8888

Website:  toronto.ca/ontario-works

 

 

Assistive Devices Program (ADP)

Government funding for assistive devices including wheelchairs, walkers, communication devices, hearing aids, and orthotics. Requires a referral from a health professional.

Phone:  1-800-268-6021

Website:  ontario.ca/assistive-devices

​

Developmental Services Ontario (DSO)

The point of entry for adults with developmental disabilities seeking services and supports funded by the Ontario government — including residential support and day programs.

Phone:  1-855-376-8383

Website:  dsontario.ca

 

 

SECTION 3 — CITY OF TORONTO SERVICES

​

Information & Referral

​

211 Toronto — Community Resource Helpline

The most important number for any family navigating Toronto's social services. Call 211 to be connected to any community service, government program, housing support, food bank, mental health resource, or senior service in Toronto. Available 24/7 in multiple languages.

Phone:  211

Website:  211ontario.ca

Also available in Amharic, Somali, Arabic, Tigrinya, and many other languages

 

311 Toronto — City Services

For information about all City of Toronto programs and services — including seniors services, recreation, and community supports.

Phone:  311

Website:  toronto.ca

 

Toronto Seniors Helpline

Connects seniors to phone call services, friendly visitor programs, and community supports across Toronto. Also provides information about services that help seniors continue living at home.

Phone:  416-217-2077

Website:  toronto.ca/seniors-services

​

City of Toronto Benefit Finder

An online tool to search for services, benefits, and subsidies from all three levels of government available through the City of Toronto. Helps families find everything they may be entitled to in one place.

Phone:  311

Website:  toronto.ca/benefit-finder

​

Home & Financial Support

​

Toronto Homemakers and Nurses Services

City-funded support for Toronto residents who need help with household activities of daily living and have limited financial resources. Fees are geared to income — some clients pay nothing.

Phone:  416-338-8888

Website:  toronto.ca/homemakers

 

 

Property Tax Relief for Low-Income Seniors

Eligible low-income seniors in Toronto can apply for property tax increase cancellation, deferral programs, water rebates, and solid waste rebates.

Phone:  311

Website:  toronto.ca/property-tax-relief

 

 

SECTION 4 — NON-PROFIT & COMMUNITY ORGANIZATIONS

 

Culturally Specific Organizations

​

GOHH Non-Profit Organization-Helping the community in the Greater Toronto area.

Serving the Senior Ethiopian and Eritrean community and neurodiverse families in the Greater Toronto Area.

Website: https://gohh.me

Phone: 1 (647) 869 -0113

E-mail: info@gohh.me

​

Somali Canadian Association (SCA)

A non-profit founded in 1987 serving the Somali community in Toronto. Provides culturally and linguistically appropriate services including senior programs, workshops on chronic disease prevention, health awareness, and referrals to government programs. Serves North Etobicoke.

Phone:  416-745-6633

Website:  somalicanadian.com

Long-term care navigation, senior workshops, government benefit applications

 

 

Somali Immigrant Aid Organization (SIAO)

Provides culturally appropriate family counselling, seniors programs including nutrition, health awareness, workshops, and recreation. Also offers settlement services and language support.

Phone:  416-730-1075

Website:  siaotoronto.org

 

Family Service Toronto — Seniors Community Connections

A program serving seniors within cultural and linguistic communities including Iranian, Afghan, Somali, and Spanish-speaking communities. Offers workshops on elder abuse, stress management, and healthy living, plus outings and peer support groups.

Phone:  416-595-9230

Website:  familyservicetoronto.org

Arabic seniors: ext. 343 · Iranian seniors: ext. 342 · Afghan seniors: ext. 427

​

ACCES Employment

Employment and settlement services for newcomers and immigrants across Toronto. Provides language-specific job support and connections to government programs. Serves communities including Ethiopian, Eritrean, Somali, and Arabic-speaking newcomers.

Phone:  416-921-1800

Website:  accesemployment.ca

​

Disability-Specific Support

​

ODSP Action Coalition

A provincial volunteer grassroots advocacy group led by people with disabilities on ODSP. Advocates for improvements to income and other supports. Can provide guidance on ODSP applications and appeals.

Phone:  Email: odspactioncoalition@gmail.com

Website:  odspaction.ca

 

 

Legal Aid Ontario

Free legal help for low-income Ontarians. Includes assistance with ODSP appeals, disability rights, housing disputes, and immigration matters. Community legal clinics across Toronto serve specific communities and languages.

Phone:  1-800-668-8258

Website:  legalaid.on.ca

Find your local community legal clinic at legalaid.on.ca/legal-clinics

 

 

Autism Ontario

Information and support for individuals on the autism spectrum and their families — including ODSP eligibility guidance, transition resources, and community connections.

Phone:  1-800-472-7789

Website:  autismontario.com

 

 

SECTION 5 — CRISIS LINES & EMOTIONAL SUPPORT

​

Distress Centres of Greater Toronto

Provides emotional support, crisis intervention, and suicide prevention over the phone. Available 24 hours a day, 7 days a week.

Phone:  416-408-4357

Website:  torontodistresscentre.com

 

 

A Friendly Voice

Offers empathetic support to seniors aged 55 and older who may feel lonely or isolated. No registration is needed — just call.

Phone:  1-855-892-9992

Website:  afriendlyvoice.ca

Seniors only · No registration needed · Available daily

​

Seniors Safety Line

Offers safety planning and supportive counselling for older adults who are being abused or at risk of abuse. Family members and service providers can also call for information.

Phone:  1-866-299-1011

Website:  seniors.ontario.ca

Available 24/7 · Confidential

​

Ontario Mental Health & Addictions Crisis Line

Crisis support and connection to local mental health services across Ontario. Available 24/7.

Phone:  1-866-531-2600

Website:  ontario.ca/mental-health

 

 

QUICK REFERENCE — IMPORTANT NUMBERS

 

 

• Service Phone Notes Emergency   911                             Police, Fire, Ambulance

• 211 — All community services         211                             24/7 ·   Multiple languages

• 311 — City of Toronto                           311                             City programs and information

• Ontario Health atHome                    416-310-2222         Home care referrals and FMHC

• Toronto Seniors Helpline                  416-217-2077          Senior programs and referrals

• Seniors Safety Line                            1-866-299-1011      Elder abuse support · 24/7

• A Friendly Voice                                  1-855-892-9992   Seniors 55+ · Isolation support

• Distress Centre Toronto                   416-408-4357        Crisis and emotional support 24/7

• ODSP                                                        1-888-789-4199     Ontario disability income support

• OAS / GIS / CPP                                   1-800-277-9914     Federal senior income benefits

• Veterans Affairs                                  1-866-522-2122     Home care for veterans

• Legal Aid Ontario                                1-800-668-8258    Free legal help for low income

• Assistive Devices (ADP)                    1-800-268-6021    Wheelchairs, hearing aids, etc.

 

Need Help Navigating These Resources?

ProvideUcare Placement Agency is here to help. We work with seniors, people with disabilities, and their families every day and we can help you understand what programs your loved one may qualify for, how to apply, and how to get the right caregiver in place.

Call us:  (647) 564-7484

Email:  info@provideucare.ca   ·   Website:  www.provideucare.com

 

ProvideUcare Placement Agency  ·  Licensed THA — Ontario Ministry of Labour  ·  Your Trust, Our Care

​